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Income Qualified Assistance

Payment Assistance

Talk to Us

If you are worried about paying your utility bill, give us a call today. Our customer service team may be able work out a payment plan and/or connect you with community resources.

616-355-1500 or

Other Assistance Programs (provided by community partners)

There are many other agencies in the area who can provide additional assistance for qualified households. In most cases, your household must be at or below 200 percent of the federal poverty guidelines, or you will automatically qualify if you receive cash assistance through the State of Michigan’s Family Independence Program (FIP) or Supplemental Security Income (SSI).

Community Action House
739 Paw Paw Drive, Holland, MI 49423 – (616) 392-2368

Salvation Army
104 Clover St, Holland, MI 49423 – (616) 392-4461

Ottawa County Community Action Agency
12251 James St., Suite 300, Holland, MI 49424 – (616) 393-4433

Community Action of Allegan County
323 Water Street, Allegan, MI 49010 – (269) 673-5472

Good Samaritan
513 E 8th St, Suite 25, Holland, MI 49423 – (616) 392-7159

Ottawa County DHS
12185 James St Suite 200, Holland, MI 49424 – (616) 394-7200

Michigan 211
Dial 2-1-1, call 844-875-9211, or text your zip code to 898211 for assistance.

Home energy 101 logo

Home Energy 101

If you are a Holland BPW residential electric customer, you qualify for the FREE Home Energy 101 program. Home Energy 101 includes a 60-90 minute walkthrough of your home by a trained energy advisor from a local nonprofit partner agency along with $300 in free materials tailored to your specific needs.