Payment Options

Customers Shutoff for Nonpayment
of a Delinquent Account

Please contact our office at 616.355.1500 prior to making a payment. Reconnection fees and/or security deposits in addition to the entire account balance may be required in order to resume service.

Why Go Paperless?

1. Quick and easy access to your account information.

2. Secure platform

3. View your bill at any time

4. Reduce mailbox clutter

5. Help the environment by using less paper

6. It's FREE

*Please allow 2-5 business days for processing and read our privacy/disclaimer statement with regards to using this service.

By Mail or In-Person

Please make checks payable to

    Holland Board of Public Works
    625 Hastings Ave.
    Holland, MI 49423

You can mail your payment in the self-addressed envelope provided with your bill. Please make sure to include your full account number and phone number. You may also pay in person using a check, money order or cash at our HBPW Service Center located at 625 Hastings Ave. Holland, MI.

Retail Store Payments

Cash payments are also accepted at a local retailer in Holland. Fees are dictated by the retailer and range from $1-2.

    Wal-Mart Stores, Inc. #01942

    2629 North Park Drive

    Holland, MI 49424

    Tel: 616.393.2018

• Sunday: 8am – 9pm

• Monday: 8am – 9pm

• Tuesday: 8am – 9pm

• Wednesday: 8am – 9pm

• Thursday: 8am – 9pm

• Friday: 8am – 9pm

• Saturday: 8am – 9pm

Budget Billing Plan

Budget billing is a monthly plan that allows you to pay your utility bill in equal monthly payments throughout the year. Bills that are on the budget plan can be paid with any payment method that Holland BPW offers. 

Billing Timing

Budgets are reconciled annually and begin with the July due date. (Bills sent in June have July due dates).

The bill you receive in June will show your budget amount for the next 12 months. 

Enrollment Period

Budget plan enrollment happens once a year. Applications for the current year are due May 31st. Applications received after the due date, May 31st, will apply to the following year.

Eligibility Requirements

To enroll in the Budget Billing Plan, customers must have 12 months of utility history and be in good account standing with HBPW. Additional conditions apply.

Payment Assistance

Help Paying Your Utility Bill

If you have trouble paying your electric bill, there are programs to help. Holland BPW will do everything we can to help prevent the shut-off of your electricity. If you anticipate that you will have trouble paying your bill, please let us know before your bill is due.

We offer flexible payment plans to:

• Eligible low-income customers
• Families with active members in the U.S. military
• Seniors age 65 and older

Holland BPW

• (616) 355-1500
• customerservice@hollandbpw.com
• 625 Hastings Ave., Holland, MI 49423

Contact our community partners to learn about resources and funds available.

Call 2-1-1 for Utility Assistance

211 can help with Utility Assistance and more! 2-1-1 is a one-stop, around the clock, free phone service that links people with information or agencies that can help with utility assistance and other services. Dial 211 or go online at Mi211.org to get connected to information about available funds and services.

• 2-1-1
• Mi211.org: Learn about Utility Assistance Programs

Community Action House

Community Action House offers many beneficial services and administers Holland BPW’s EmPOWER Program. EmPOWER provides utility grants for our customers who might not otherwise qualify for agency assistance. The program is funded by voluntary donations from our customers, community and staff.

• 739 Paw Paw Drive, Holland, MI, 49423
• (616) 392-2368
• hello@communityactionhouse.org

Winter Shut-off Protection and Payment Plans

Customers who are eligible for Medicaid, Food Stamps/WIC, assistance from a State emergency relief program, or who are at least 65 years old qualify for Holland BPW's Winter Protection Plan. The Winter Protection Plan prevents shut off of your electricity during the heating season (November 1 - March 31). Depending on the current status of your account and your eligibility in the Winter Shut-off Protection and Payment Plan, you will be enrolled in one of the following payment plans.

1. Temporary Reduced Payments: During the heating season from November 1 to March 31, your monthly bill will be 7% of your estimated annual bill. This payment plan will end on April 1st following the heating season, and any usage accrued over the agreed upon temporary payment amounts paid will be due.
2. Other Payment Plan: Any other mutually agreed upon payment plan by you and the Holland Board of Public Works. To qualify for this option, you must also show within 14 days of this application that you have applied for state or federal heating assistance.

Failing to comply with the terms and conditions of either of these two Winter Shut-off Protection and Payment Plan options will result in a shut-off of service*.

* Customers aged 65 years or older automatically qualify for Winter Shut-off Protection for the heating season (November 1 to March 31) and cannot be shut off during that period, regardless of account status.

Winter Shut-off Protection and Payment Plan Application

Age verification form for customers 65+