Holland BPW offers serveral convenient ways to pay your bill.If you have questions about payment options or your account, please contact Customer Service: 616.355.1500.
Online or Phone
Pay Online with a debit or credit card: Online bill pay service is available 24/7 through MyHBPW.
One-time Online Payment: Pay online without logging into MyHBPW.
Phone Payments with a debit/credit card or e-check: 866.938.2119
A nominal service fee starting at $2.25 applies to card payments. The fee is determined by the amount paid on the credit card.
E-check payments require bank routing number and checking account number. A nominal service fee of $0.31 applies to e-check payments made over the phone.
You can have your monthly bill automatically deducted from your checking or savings account. There is no cost for direct payment service.
Go green and exchange your monthly paper statement for a paperless version. Simply set up your account through MyHBPW and register for the service. You will receive an email when your statement is ready to view. Need to set up your MyHBPW account? Read our FAQs.
How to Sign Up for Paperless Billing
Sign in to your MyHBPW account
Click the My Account icon near the top of the screen
Click Settings in the menu on the left side of the screen
Select the button that says Paperless Billing
Why Go Paperless?
Quick and easy access to your account information.
View your bill at any time
Reduce mailbox clutter
Help the environment by using less paper
*Please allow 2-5 business day s for processing and read our privacy/disclaimer statement with regards to using this service.
By Mail or In-Person
Please make checks payable to
Holland Board of Public Works
625 Hastings Ave.
Holland, MI 49423
You can mail your payment in the self-addressed envelope provided with your bill. Please make sure to include your full account number and phone number. You may also pay in person using a check, money order or cash at our HBPW Service Center located at 625 Hastings Ave. Holland, MI.
24 Hour Dropbox
Payments can be placed in the drop box located in the front of our building.
Monday, Tuesday, Thursday, Friday: 7:30am - 5:00pm
Wednesday: 9:00 - 5:00pm
Retail Store Payments
Cash payments are also accepted at a local retailer in Holland. Fees are dictated by the retailer and range from $1-2.
Wal-Mart Stores, Inc. #01942
2629 North Park Drive
Holland, MI 49424
Sunday: 8am – 9pm
Monday: 8am – 9pm
Tuesday: 8am – 9pm
Wednesday: 8am – 9pm
Thursday: 8am – 9pm
Friday: 8am – 9pm
Saturday: 8am – 9pm
Budget Billing Plan
Budget billing is a monthly plan that allows you to pay your utility bill in equal monthly payments throughout the year. Bills that are on the budget plan can be paid with any payment method that Holland BPW offers.
Budgets are reconciled annually and begin with the July due date. (Bills sent in June have July due dates).
The bill you receive in June will show your budget amount for the next 12 months.
Budget plan enrollment happens once a year. Applications for the current year are due May 31st. Applications received after the due date, May 31st, will apply to the following year.
To enroll in the Budget Billing Plan, customers must have 12 months of utility history and be in good account standing with HBPW. Additional conditions apply.
Talk to Us
If you are concerned about paying your utility bill, call us now. Don't wait. Our customer service representatives may be able work out a payment plan and/or connect you with resources to help.
616-355-1500 or firstname.lastname@example.org
Promise Funds Flyer
Ottawa County Community Action Agency
If you are struggling with your past due bill, there may be assistance available through Ottawa County Community Action Agency (OCCAA). To determine eligibility, please fill out the application at this link.
Once completed, an intake specialist will reach out to you within two business days.
OCCAA Phone Number - 616-393-4433
OCCAA Eligibility Application - Link to Web Form
Additional Community Agencies
Several other community agencies may have payment assistance available. Contact them directly for information.
Michigan Department of Health & Human Services (MDHHS)
Community Access Line of the Lakeshore - (Dial 2-1-1) or 877-211-5253
Allegan County Resource Development - 269-673-5472
Good Samaritan - 616-392-7159
Ottawa County DHHS - 616-394-7200
Salvation Army - 616-392-4461