Holland BPW offers several convenient ways to pay your bill. If you have questions about payment options or your account, please contact Customer Service: 616.355.1500.
Quick Links
Customers Shutoff for Nonpayment
of a Delinquent Account
Please contact our office at 616.355.1500 prior to making a payment. Reconnection fees and/or security deposits in addition to the entire account balance may be required in order to resume service.
Online or Phone
Pay your bill automatically every month with Autopay: Enroll in Autopay through MyHBPW.
Pay online with debit, credit, PayPal, Venmo and more: Online bill pay service is available 24/7 through MyHBPW.
One-time online payment: Pay online without logging into MyHBPW.
Phone Payments with a debit/credit card or e-check: 888-288-5615
*Please note, none of our card payment options require a service fee.*
By Mail or In-Person
Please make checks payable to
Holland Board of Public Works
625 Hastings Ave.
Holland, MI 49423
You can mail your payment in the self-addressed envelope provided with your bill. Please make sure to include your full account number and phone number. You may also pay in person using a check, money order or cash at our HBPW Service Center located at 625 Hastings Ave. Holland, MI.
24 Hour Dropbox
Payments can be placed in the drop box located in the front of our building.
Lobby Hours
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Monday, Tuesday, Thursday, Friday: 7:30am - 5:00pm
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Wednesday: 9:00 - 5:00pm
Retail Store Payments
Cash payments are also accepted at a local retailer in Holland. Fees are dictated by the retailer and range from $1-2.
Wal-Mart Stores, Inc. #01942
2629 North Park Drive
Holland, MI 49424
Tel: 616.393.2018
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Sunday: 8am – 9pm
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Monday: 8am – 9pm
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Tuesday: 8am – 9pm
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Wednesday: 8am – 9pm
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Thursday: 8am – 9pm
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Friday: 8am – 9pm
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Saturday: 8am – 9pm
Paperless Billing
Go green and exchange your monthly paper statement for a paperless version. Simply set up your account through MyHBPW and register for the service. You will receive an email when your statement is ready to view. Need to set up your MyHBPW account? Read our FAQs.
How to Sign Up for Paperless Billing
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Sign in to your MyHBPW account
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Click the My Account icon near the top of the screen
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Click Settings in the menu on the left side of the screen
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Select the button that says Paperless Billing
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Click Save
Why Go Paperless?
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Quick and easy access to your account information.
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Secure platform
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View your bill at any time
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Reduce mailbox clutter
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Help the environment by using less paper
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It's FREE
*Please allow 2-5 business days for processing and read our privacy/disclaimer statement with regards to using this service.
Budget Billing Plan
Budget billing is a monthly plan that allows you to pay your utility bill in equal monthly payments throughout the year. Bills that are on the budget plan can be paid with any payment method that Holland BPW offers.
Billing Timing
Budgets are reconciled annually and begin with the July due date. (Bills sent in June have July due dates).
The bill you receive in June will show your budget amount for the next 12 months.
Enrollment Period
Budget plan enrollment happens once a year. Applications for the current year are due May 31st. Applications received after the due date, May 31st, will apply to the following year.
Eligibility Requirements
To enroll in the Budget Billing Plan, customers must have 12 months of utility history and be in good account standing with HBPW. Additional conditions apply.
How to Read My Bill
Learn about the charges and information included in your bill, including definitions and graph explainations.
