Payment Options

Holland BPW offers serveral convenient ways to pay your bill.If you have questions about payment options or your account, please contact Customer Service: 616.355.1500.

Quick Links

Online or Phone

Pay Online with a debit or credit card: Online bill pay service is available 24/7 through MyHBPW.

One-time Online Payment: Pay online without logging into MyHBPW.

Phone Payments with a debit/credit card or e-check: 866.938.2119

A nominal service fee starting at $2.25 applies to card payments. The fee is determined by the amount paid on the credit card.

E-check payments require bank routing number and checking account number. A nominal service fee of $0.31 applies to e-check payments made over the phone.

Screen capture of the portal home screen

Direct Payment

You can have your monthly bill automatically deducted from your checking or savings account. There is no cost for direct payment service.

Screenshot of myHBPW portal under My Account >> Settings

Paperless Billing

Go green and exchange your monthly paper statement for a paperless version. Simply set up your account through MyHBPW and register for the service. You will receive an email when your statement is ready to view. Need to set up your MyHBPW account? Read our FAQs.

How to Sign Up for Paperless Billing

  1. Sign in to your MyHBPW account

  2. Click the My Account icon near the top of the screen

  3. Click Settings in the menu on the left side of the screen

  4. Select the button that says Paperless Billing

  5. Click Save

Why Go Paperless?

  1. Quick and easy access to your account information.

  2. Secure platform

  3. View your bill at any time

  4. Reduce mailbox clutter

  5. Help the environment by using less paper

  6. It's FREE

*Please allow 2-5 business day s for processing and read our privacy/disclaimer statement with regards to using this service.

By Mail or In-Person

Please make checks payable to

    Holland Board of Public Works
    625 Hastings Ave.
    Holland, MI 49423

You can mail your payment in the self-addressed envelope provided with your bill. Please make sure to include your full account number and phone number. You may also pay in person using a check, money order or cash at our HBPW Service Center located at 625 Hastings Ave. Holland, MI.

Front sign for BPW Service Center on a sunny day with the American flag flying.
A black woman in a white and blue top answers the phone at her desk.

24 Hour Dropbox

Payments can be placed in the drop box located in the front of our building.

Lobby Hours

  • Monday, Tuesday, Thursday, Friday: 7:30am - 5:00pm

  • Wednesday: 9:00 - 5:00pm 

Retail Store Payments

Cash payments are also accepted at a local retailer in Holland. Fees are dictated by the retailer and range from $1-2.

    Wal-Mart Stores, Inc. #01942

    2629 North Park Drive

    Holland, MI 49424

    Tel: 616.393.2018

  • Sunday: 8am – 9pm

  • Monday: 8am – 9pm

  • Tuesday: 8am – 9pm

  • Wednesday: 8am – 9pm

  • Thursday: 8am – 9pm

  • Friday: 8am – 9pm

  • Saturday: 8am – 9pm

Budget Billing Plan

Budget billing is a monthly plan that allows you to pay your utility bill in equal monthly payments throughout the year. Bills that are on the budget plan can be paid with any payment method that Holland BPW offers. 

Billing Timing

Budgets are reconciled annually and begin with the July due date. (Bills sent in June have July due dates).

The bill you receive in June will show your budget amount for the next 12 months. 

 

Enrollment Period

Budget plan enrollment happens once a year. Applications for the current year are due May 31st. Applications received after the due date, May 31st, will apply to the following year.

 

Eligibility Requirements

To enroll in the Budget Billing Plan, customers must have 12 months of utility history and be in good account standing with HBPW. Additional conditions apply.

Payment Assistance

Talk to Us

If you are concerned about paying your utility bill, call us now. Don't wait. Our customer service representatives may be able work out a payment plan and/or connect you with resources to help.

616-355-1500 or customerservice@hollandbpw.com

Several community agencies may have payment assistance available. Contact them directly for information.