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Payment Options

Holland BPW offers several convenient ways to pay your bill. If you have questions about payment options or your account, please contact Customer Service: 616.355.1500.

Quick Links

Customers Shutoff for Nonpayment
of a Delinquent Account

Please contact our office at 616.355.1500 prior to making a payment. Reconnection fees and/or security deposits in addition to the entire account balance may be required in order to resume service.

Online or Phone

Pay your bill automatically every month with Autopay: Enroll in Autopay through MyHBPW.

Pay online with debit, credit, PayPal, Venmo and more: Online bill pay service is available 24/7 through MyHBPW.

One-time online payment: Pay online without logging into MyHBPW.

Phone Payments with a debit/credit card or e-check: 888-288-5615

*Please note, none of our card payment options require a service fee.*

Portal Login
One-Time Payment
Screen capture of the portal home screen
Screenshot of myHBPW portal under My Account >> Settings

Paperless Billing

Go green and exchange your monthly paper statement for a paperless version. Simply set up your account through MyHBPW and register for the service. You will receive an email when your statement is ready to view. Need to set up your MyHBPW account? Read our FAQs.

How to Sign Up for Paperless Billing

  1. Sign in to your MyHBPW account

  2. Click the My Account icon near the top of the screen

  3. Click Settings in the menu on the left side of the screen

  4. Select the button that says Paperless Billing

  5. Click Save

Why Go Paperless?

  1. Quick and easy access to your account information.

  2. Secure platform

  3. View your bill at any time

  4. Reduce mailbox clutter

  5. Help the environment by using less paper

  6. It's FREE

*Please allow 2-5 business days for processing and read our privacy/disclaimer statement with regards to using this service.

By Mail or In-Person

Please make checks payable to

    Holland Board of Public Works
    625 Hastings Ave.
    Holland, MI 49423

You can mail your payment in the self-addressed envelope provided with your bill. Please make sure to include your full account number and phone number. You may also pay in person using a check, money order or cash at our HBPW Service Center located at 625 Hastings Ave. Holland, MI.

Front sign for BPW Service Center on a sunny day with the American flag flying.
A black woman in a white and blue top answers the phone at her desk.

24 Hour Dropbox

Payments can be placed in the drop box located in the front of our building.

Lobby Hours

  • Monday, Tuesday, Thursday, Friday: 7:30am - 5:00pm

  • Wednesday: 9:00 - 5:00pm 

Retail Store Payments

Cash payments are also accepted at a local retailer in Holland. Fees are dictated by the retailer and range from $1-2.

    Wal-Mart Stores, Inc. #01942

    2629 North Park Drive

    Holland, MI 49424

    Tel: 616.393.2018

  • Sunday: 8am – 9pm

  • Monday: 8am – 9pm

  • Tuesday: 8am – 9pm

  • Wednesday: 8am – 9pm

  • Thursday: 8am – 9pm

  • Friday: 8am – 9pm

  • Saturday: 8am – 9pm

Budget Billing Plan

Budget billing is a monthly plan that allows you to pay your utility bill in equal monthly payments throughout the year. Bills that are on the budget plan can be paid with any payment method that Holland BPW offers. 

Billing Timing

Budgets are reconciled annually and begin with the July due date. (Bills sent in June have July due dates).

The bill you receive in June will show your budget amount for the next 12 months. 

 

Enrollment Period

Budget plan enrollment happens once a year. Applications for the current year are due May 31st. Applications received after the due date, May 31st, will apply to the following year.

 

Eligibility Requirements

To enroll in the Budget Billing Plan, customers must have 12 months of utility history and be in good account standing with HBPW. Additional conditions apply.

Apply for Budget Billing

Payment Assistance

Help Paying Your Utility Bill

If you have trouble paying your electric bill, there are programs to help. Holland BPW will do everything we can to help prevent the shut-off of your electricity. If you anticipate that you will have trouble paying your bill, please let us know before your bill is due.

We offer flexible payment plans to:

  • Eligible low-income customers
  • Families with active members in the U.S. military
  • Seniors age 65 and older

Holland BPW

Contact our community partners to learn about resources and funds available.

Call 2-1-1 for Utility Assistance

211 can help with Utility Assistance and more! 2-1-1 is a one-stop, around the clock, free phone service that links people with information or agencies that can help with utility assistance and other services. Dial 211 or go online at Mi211.org to get connected to information about available funds and services.

  • 2-1-1
  • Mi211.org: Learn about Utility Assistance Programs

Community Action House

Community Action House offers many beneficial services and administers Holland BPW’s EmPOWER Program. EmPOWER provides utility grants for our customers who might not otherwise qualify for agency assistance. The program is funded by voluntary donations from our customers, community and staff.