Holland BPW offers several convenient ways to pay your bill. If you have questions about payment options or your account, please contact Customer Service: 616.355.1500.
**Please note that our MyHBPW mobile application is currently undergoing updates and is not accepting payments at this time. We apologize for the inconvenience. In the meantime, please use the portal website, phone or in-person services for payment.**
Go green and exchange your monthly paper statement for a paperless version. Simply set up your account through MyHBPW and register for the service. You will receive an email when your statement is ready to view. Need to set up your MyHBPW account? Read our FAQs.
How to Sign Up for Paperless Billing
Sign in to your MyHBPW account
Click the My Account icon near the top of the screen
Click Settings in the menu on the left side of the screen
Select the button that says Paperless Billing
Why Go Paperless?
Quick and easy access to your account information.
View your bill at any time
Reduce mailbox clutter
Help the environment by using less paper
*Please allow 2-5 business days for processing and read our privacy/disclaimer statement with regards to using this service.
By Mail or In-Person
Please make checks payable to
Holland Board of Public Works
625 Hastings Ave.
Holland, MI 49423
You can mail your payment in the self-addressed envelope provided with your bill. Please make sure to include your full account number and phone number. You may also pay in person using a check, money order or cash at our HBPW Service Center located at 625 Hastings Ave. Holland, MI.
24 Hour Dropbox
Payments can be placed in the drop box located in the front of our building.
Monday, Tuesday, Thursday, Friday: 7:30am - 5:00pm
Wednesday: 9:00 - 5:00pm
Retail Store Payments
Cash payments are also accepted at a local retailer in Holland. Fees are dictated by the retailer and range from $1-2.
Wal-Mart Stores, Inc. #01942
2629 North Park Drive
Holland, MI 49424
Sunday: 8am – 9pm
Monday: 8am – 9pm
Tuesday: 8am – 9pm
Wednesday: 8am – 9pm
Thursday: 8am – 9pm
Friday: 8am – 9pm
Saturday: 8am – 9pm
Budget Billing Plan
Budget billing is a monthly plan that allows you to pay your utility bill in equal monthly payments throughout the year. Bills that are on the budget plan can be paid with any payment method that Holland BPW offers.
Budgets are reconciled annually and begin with the July due date. (Bills sent in June have July due dates).
The bill you receive in June will show your budget amount for the next 12 months.
Budget plan enrollment happens once a year. Applications for the current year are due May 31st. Applications received after the due date, May 31st, will apply to the following year.
To enroll in the Budget Billing Plan, customers must have 12 months of utility history and be in good account standing with HBPW. Additional conditions apply.
Ottawa County Community Action Agency
If you are struggling with your past due bill, there may be assistance available through Ottawa County Community Action Agency (OCCAA). To determine eligibility, please fill out the application at this link.
Once completed, an intake specialist will reach out to you within two business days.
OCCAA Phone Number - 616-393-4433
OCCAA Eligibility Application - Link to Web Form
Additional Community Agencies
Several other community agencies may have payment assistance available. Contact them directly for information.