1. Due Date - The date your bill must be paid before any penalties are added.
2. Messages - This area includes information of Holland BPW services and activities the HBPW participates in.
3. Account Details - This area includes information specific to your individual account.
Yellow Circle = Standard component on each bill.
Green Circle = Charge or credit may not appear. Optional program or service provided to City of Holland residents only.
4. Energy Charge - The electric current that is generated, produced and provided to you. (Residential Rate A)
5. Delivery Charge - The cost of transmission and distribution which moves electricity from the power plant to local substations, and to your point of service. Electricity leaves the transmission lines at the substation where transformers reduce the voltage. Electricity then travels through distributions lines on poles or underground to neighborhoods. Finally, electricity passes through a meter to measure use in kilowatt-hour units that appear on your electric bill.
6. Readiness to Serve Charge - A monthly fixed charge that covers the expenses to maintain and service a customer’s account. This includes billing, metering and customer service. The Readiness to Serve charge also funds a portion of the capital investments in equipment, structures and meters as well as engineering and construction services.
7. Electric Renewable Energy Rate - An optional charge that allows you to pay for an additional 85% or 35%, so that either 100% or 50% of your electric use is generated by renewable resources.
8. Utility Rebate - Rebates of $100 or less are added as a credit to your bill.
9. Billing Days - The period of time for which your usage is being billed.
10. kWh - Stands for kilowatt-hour. One kWh is a measure of production. For example, a 1,000 watt window unit air conditioner turned on for 1 hour will use 1 kWh (1,000 watts x 1 hour).
11. Usage History Graphs - Display of your previous usage electric and water/wastewater for the past 13 months.
12. Meter Readings - Shows what the meter reading was for the Service Period for the present and previous dates.
13. CCF - Hundred Cubic Feet. The unit of measure for billing water and wastewater. One Hundred Cubic Feet equals 748 Gallons.
14. Refuse - City of Holland residents only. Refuse and recycling are required. Yard waste is an optional charge billed April 1 - November 30.
MyHBPW Account Portal FAQs
Learn how to register for the MyHBPW customer portal by watching the video. Click here to register.
To register, you will need:
Account Number - Found at the top left corner of your bill. Enter your account number exactly as it is shown on your bill.
Service Zip Code - Service Zip Code is the Zip Code where service is being provided.
Email Address - Use your primary email address. You will receive your account activation link to the email address that you use.
MyHBPW is an online customer account service and mobile application.
With this customer portal, you will be able to access the following, all in one platform:
View and pay your utility bill from you mobile device.
Receive real-time notifications when an outage occurs.
Connect with customer support for service requests.
Monitor usage and compare to previous time periods to identify trends.
Setting notification preferences lets us know how and when you want to hear from us. Holland BPW offers a number of convenient ways to receive information from us. You can customize the type of notifications and how you would like to receive them in the MyHBPW customer portal.
In this video, you will learn how to set notification preferences in MyHBPW.
Variety of ways you can hear from us:
Types of notifications available:
High usage alerts
Helpful tips and information about our programs
You can choose how to receive your utility bill from Holland BPW.
Paperless billing is good for the environment and delivered conveniently to your email inbox.
Paper bills are mailed to your address