Fiber Help Center

Current Shared Gig Customers: Upgrade your Wi-Fi router today!

GigaSpire Blast is a Wi-Fi router that uses the latest technology to manage your Wi-Fi network. By keeping your firmware up-to-date, GigaSpire Blast optimizes the speed, performance, and security of your Wi-Fi experience.

Benefits of GigaSpire Blast

• High-speed, reliable internet connectivity and Gigabit speeds.

• Better coverage, faster speeds, and improved performance.

• Easier network monitoring

  and troubleshooting.

• Robust security features, including firewall protection

  and parental controls.

• Reliable customer service and regular firmware updates for enhanced functionality and security.

  fibersupport@hollandbpw.

GigaSpire Blast Specifications

• Intelligent, high-performance system offers the latest 802.11ax ‘Wi-Fi 6’ technology.

• 2.4 GHz and 5 GHz, simultaneous dual-band

• 5 GHz 802.11ax (Wi-Fi 6) certified, 802.11a/n/ac compatible

• 6x6 streams (2x2 @ 2.4 GHz and 4x4 @ 5 GHz)

• 2.4 GHz 802.11ax (Wi-Fi 6) certified, 802.11b/g/ac compatible

• 2.5 Gigabit Ethernet (GE) WAN interface:

• Multi-rate 100/1000/2500 BASE-T Ethernet, auto-negotiating Gigabit Ethernet (GE) LAN interfaces:

• Four (4) ports of multi-rate 10/100/1000 BASE-T Ethernet, auto-negotiating for residential IPTV and data services

• Wi-Fi Alliance Certified 802.11ax (Wi-Fi 6)

How to install GigaSpire Blast

1. Write down your existing SSID (network name) and Password.

2. Download the BPW Fiber app and create an account.

3. Plug in the new router and sign onto Wi-Fi using the credentials in the box.

4. Follow the instructions in the BPW Fiber app and scan the bar code on the bottom of the router.

5. Change the default SSID and Password. (Use the same SSID/Password you had before for an easy transition).

Free installation support – Holland BPW will assist in the installation of your new Holland BPW router, optimize your entire home Wi-Fi. We will make sure that you have coverage where you need it!

HBPW Fiber App training – We will show you how to add devices to your Wi-Fi network using the app.

Local Support – We got you. Call us at (616) 355 -1500 option 2 or email Holland BPW fibersupport@hollandbpw.com.

Unplug your router, wait 30 seconds, and then plug it back into the wall. Wait five minutes for the router to reboot. Verify the “Service” and “Wi-Fi” LED indicators are green, then reconnect your computer or device. 

Ensure that your device is properly connected to the Wi-Fi network. Sometimes devices may automatically disconnect or switch to a different network. If the issue persists, restart the device experiencing Wi-Fi issues. Sometimes simply restarting the device can resolve connectivity problems. 

Holland BPW delivers internet service over our certified All Fiber Network. Fiber optic cable is the fastest type of internet connection on the market today. In general, with optimal conditions, your Holland BPW Fiber internet should be running near the advertised speed of the internet plan you signed up for. However, there are many factors that affect the speed of your internet connection.

Factors that affect internet speed:

• Network congestion – the number of users in a specific area who are using the internet at the same time. During peak hours, increased network congestion could slow down the speed of the internet connection.

• Wi-Fi signal strength - the strength of the wireless signal between your device and the router can impact speed. Interference from other devices, walls, and obstacles can weaken the signal and reduce speeds.

• Equipment - the quality and condition of your modem, router, and Ethernet cables can influence internet speed. Outdated or faulty equipment may limit your connection speeds.

• Usage pattern - heavy internet usage, such as streaming high-definition video, online gaming, or downloading large files, can consume bandwidth and slow down your connection, especially if multiple devices are using the network simultaneously.

Encrypt your network

To encrypt your network, simply update your router settings to either WPA3 Personal or WPA2 Personal. Change your router’s default settings. Change the default administrative username, password, and network name to something unique.

Router Updates

Keep your router up to date. Turn off “remote management,” Wi-Fi Protected Setup (WPS), and Universal Plug and Play (UPnP) features.

Guest Network

Set up a guest network for added security. A guest network has a different name and password than main network you use. It’s a good security move for two reasons:  

1. Having a separate login means fewer people have your primary Wi-Fi network password.  

2. In case a guest (unknowingly) has malware on their phone or tablet, it won’t get onto your primary network and your devices.

Learn how to set up a guest network using the BPW Fiber App.

With the BPW Fiber app, you have an instant snapshot of your home or small business Wi-Fi network.

Learn how to use the BPW Fiber App

View our collection of video tutuorials that teach how to use the BPW Fiber App.