Help Center
How can we help you today?
Unplug your router, wait 30 seconds, and then plug it back into the wall. Wait five minutes for the router to reboot. Verify the “Service” and “Wi-Fi” LED indicators are green, then reconnect your computer or device.
Encrypt your network
To encrypt your network, simply update your router settings to either WPA3 Personal or WPA2 Personal. Change your router’s default settings. Change the default administrative username, password, and network name to something unique.
Router Updates
Keep your router up to date. Turn off “remote management,” Wi-Fi Protected Setup (WPS), and Universal Plug and Play (UPnP) features.
Frequently Asked Questions
Expanding the Network
Crews are constructing the passings network throughout the City of Holland. The passings network consists of the fiber lines that go past every home, making fiber connectivity available to everyone in the City of Holland. Some of the fiber will be underground and some will be overhead.
Just as a water main goes past every home to provide access to water, a fiber optic passing goes past every home to provide access to data. As the passing network is built, neighborhood by neighborhood – fiberhood by fiberhood – service will roll out as it becomes available.
Construction is ongoing. The next phase of construction has started for the first fiberhoods. We expect to start rolling services out this summer.
Signing up for internet service
Holland BPW is rolling out Fiber Internet services as the network gets built. Services will be available as fiberhoods come online, and we will let you know when our services will be available at your location.
Customers can sign up for service by filling out the Interest Form and checking the boxes at the end that say:
- Yes! I want to sign up for Holland BPW Fiber Internet service. Use this form as my initial application when services are ready in my area.
- I agree with the Terms and Conditions
This means that when your fiberhood is ready, we will contact you to schedule your installation.
Questions about the services
No, there is no data cap. Whether you sign up for 2 Gbps or 10 Gbps service, there is no data cap on your BPW Fiber Internet service.
Equipment
Holland BPW utlizes high-quality, modern equipment to keep up with your needs today and in the future.
GigaSpire Blast
With the latest Wi-Fi chipset GigaSpire BLAST u6 delivers superior throughput and complete coverage to every part of your home.
Included with the monthly service cost.
Mesh Extender
GigaSpire MeshBlast u6me compliments the GigaSpire Blast u6 by extending Wi-Fi 6 coverage.
Available as add-on for an additional cost.
Available on the Apple App Store and Google Play.
Download the BPW Fiber App Today!
With the BPW Fiber app, you have an instant snapshot of your home or small business Wi-Fi network.
Here’s what you can do with the BPW Fiber app!
Reset your Wi-Fi password and SSID name.
Run bandwidth tests to monitor network performance for speeds up to 2.0 Gbps.
View and assign connected devices to profiles, places and/or priority networks.
Create guest, work-from-home or custom wireless networks.
Add new devices to the network quickly and easy.