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Water Meter Replacement Project

Holland Board of Public Works (HBPW) is launching an important infrastructure improvement: the Water Meter Replacement Project. This initiative reflects our ongoing commitment to delivering reliable, efficient, and sustainable water services to our community.

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Project Overview

Over the coming months, BPW will be replacing aging water meters throughout our service area. The last water meter replacement project was completed in 2005 and many of these meters are now reaching the end of their useful life and are in need of replacement. HBPW has partnered with a contractor, Utility Metering Solutions (UMS), to complete this work.

To complete this project efficiently and with the highest standards, BPW has partnered with UMS, whose expertise and professionalism complements our own. Together, we’re committed to delivering a successful Water Meter Replacement Project. UMS’s experienced technicians will be conducting meter replacements at homes and businesses across our service area. All UMS personnel will carry proper identification and will follow strict safety and customer

service protocols.

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What the Expect

Meters will be replaced over a 12-month period and you will receive a follow-up notice from UMS when your meter replacement is ready to be scheduled. This notice will ask you to schedule an appointment online or by phone with UMS at a time that is convenient to you to complete the work.

Since water meters are typically located in basements and crawl spaces someone must be home at the time of the appointment to complete the work. The process typically takes less than an hour and water service will only be briefly interrupted during the installation.

Why Meter Replacement is Needed

Water meters are essential tools for measuring water usage and ensuring accurate billing. When meters are used for a long time, they can become less accurate, potentially leading to incorrect usage readings, and in some cases develop leaks that can cause property damage. The new meters will provide:

  • Improved accuracy in water usage measurement
  • Real-time data to detect and notify of potential leaks in your home
  • Enhanced customer service through better usage insights and billing transparency
  • Reliable Utility Service because replacing ageing meters prevents leaks

Contractor Introduction: Utility Metering Solutions (UMS)

To complete this project efficiently and with the highest standards, BPW has partnered with UMS, whose expertise and professionalism complements our own. Together, we’re committed to delivering a successful Water Meter Replacement Project. UMS’s experienced technicians will be conducting meter replacements at homes and businesses across our service area. All UMS personnel will carry proper identification and will follow strict safety and customer service protocols.

We appreciate your cooperation and support as we work to improve our water system.

If you have any questions or concerns, please contact the Water Department at 616-355-1643 or HBPWWaterSewer@HollandBPW.com