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An important message to our customers about COVID-19

Safety is a core value at Holland Board of Public Works. Amidst the COVID-19 situation, the safety of our community and employees is top priority. We are committed to doing our part to slow the spread of COVID-19.

We are actively monitoring the situation and following the recommendations from the Centers for Disease Control, the State of Michigan Health Department, and the Ottawa County Health Department. HBPW adheres to COVID-19 orders from the State of Michigan and federal government. We take action to minimize exposure for our customers and employees.

We have contingency plans in place to ensure continuity of operations. The health of our workforce is a key factor. There are a number of measures that our employees are following to prevent exposure.  This includes social distancing and enhanced cleaning practices in all of our facilities. Many employees are telecommuting while remaining available to assist customers. Our dedication to reliable utility service is as strong as ever.

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Customers can payments and handle business with Holland Board of Public Works online and over the phone.

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Request to start or stop utility services online. 

Start or Stop Utility Services Form

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For all other inquiries and topics, please 

• Call: 616-355-1500 

• Email: customerservice@hollandbpw.com

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Talk to Us

If you are concerned about paying your utility bill, call us now. Don't wait. Our customer service representatives may be able work out a payment plan and/or connect you with resources to help.

616-355-1500 or customerservice@hollandbpw.com

Holland Board of Public Works understands that the COVID-19 situation has made a financial impact on our community. Some customers may need special consideration to stay current with utility bill charges. We are here for you. If you have concerns about paying your utility bill, we encourage you to reach out to us as soon as possible.

Resources

Resources that may offer utility bill assistance are listed below. Low income assistance is available for residential customers who qualify.

CERA

Emergency Rental/Utility Assistance Program Launches in Michigan

The COVID Emergency Rental Assistance (CERA) is a new program providing rent and utility assistance to households experiencing financial hardships due to COVID-19. The Michigan State Housing Development Authority (MSHDA), who is administering this program, began accepting applications on March 15, 2021.

CERA provides up to 12 months of past-due rental assistance, three months of which may be used for future rent. Included in the program is assistance for past-due residential utility services when they are tenant supplied, including electricity, home heating (with any type of fuel), water, sewer, and also garbage services if garbage services are billed along with another utility. CERA funds may be used towards future utility bills. Applicants may also have access to a $300 internet stipend if qualified.

The CERA program is available through the Coronavirus Response and Relief Supplemental Appropriations Act of 2021, which provided the state of Michigan nearly $285 million in funding.

Those eligible to apply include tenants whose 2020 household income did not exceed 80% of the area’s median income and meet the following conditions:

  • Households where at least one individual has qualified for unemployment benefits or has experienced a reduction in household income;
  • Households where at least one individual has incurred significant costs or has experienced financial hardship due directly or indirectly to the coronavirus outbreak; and
  • Households with at least one member who can demonstrate a risk of experiencing homelessness or housing instability evidenced by a past due utility or rent notice.

To learn more about the COVID Emergency Rental Assistance program, the qualifications, and the application process, visit the CERA program’s website at www.michigan.gov/cera.

Customers are encouraged to take advantage of this program to stay current with their utility bills and avoid getting too far behind on payments. Customers struggling with their bills can also log onto mi211.org or call 2-1-1 for additional funding resources.

Michigan 211

Michigan 2-1-1 is an easy way to connect with help of all kinds, right in your community. Need help with food, housing, or paying bills? Need support in a family crisis or community disaster? We’re here for you. Any time. All the time. Just call, text, or search online and we’ll get you connected.

 Michigan Department of Health & Human Services (MDHHS)

MDHHS is a good resource for utility assistance.  The State Emergency Relief (SER) Program provides immediate help to individuals and families facing conditions of extreme hardship or for emergencies that threaten health and safety.

Holland BPW  Logo EnergySmart 50

When you use less electricity and water, your bill goes down, too – good news for any household budget! Through our Energy Smart Program, we help you use less, save more, and ensure a more sustainable future for our community, our state and our world. 

You can qualify for a money-back rebate when you select qualified high-efficiency products. So, in addition to saving on your electric bills, you'll save on your purchase, too!

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 Welcome to the Holland Board of Public Works website. In this site, you will find information for residents and businesses, access to our customer portal, an outage map, conservation information, available HBPW careers, events, news and meetings. 

Customer Focus: We recently launched a new customer portal and hope you’ll find the portal easy-to-use and valuable. (www.myportal.hollandbpw.com) Home HBPW HEP

Holland Energy Park information can be found through the HEP website (www.hollandenergypark.com) and tours can be scheduled for the Visitor’s Center.

Conservation continues to play an important role in meeting the requirements of our community. We have important programs underway in virtually every area of our operations to help the community do more with less. These programs include everything from educational community forums on energy efficiency and conservation to smart metering programs that allow our customers more hands-on control over the amount of energy they use.

Our direction is clear: To engage in advanced, responsible thinking on how to meet the electric, water, wastewater treatment, and broadband needs of a growing community. We are always looking for new ways to collaborate with our customers while protecting our community’s independence. We need to enable community growth that is sustainable, with policies and services that are both reliable and affordable. We continue to anticipate the changes in our community, state, nation and the world that will challenge utility providers. We will work with our stakeholders to ensure their collective values are reflected in our actions.

Thank you, 

Dave Koster
General Manager