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Fiber Help Center

How can we help you today?

Shared Gig Upgrade

Holland BPW Shared-Gig internet customers are eligible to receive a free Wi-Fi Router upgrade. The new GigaSpire Blast router will prepare your Wi-Fi network for Holland BPW Fiber performance advancements. Upgrade your Shared Gig Wi-Fi router to make sure your internet connection is compatible with our new network technology.

This is a free upgrade that includes free installation support.

Call to schedule your upgrade with Holland BPW: (616) 355-1500, option 2.

Current Shared Gig Customers: Upgrade your Wi-Fi router today!

GigaSpire Blast is a Wi-Fi router that uses the latest technology to manage your Wi-Fi network. By keeping your firmware up-to-date, GigaSpire Blast optimizes the speed, performance, and security of your Wi-Fi experience.

Benefits of GigaSpire Blast

  • High-speed, reliable internet connectivity and Gigabit speeds.

  • Better coverage, faster speeds, and improved performance.

  • Easier network monitoring

    and troubleshooting.

  • Robust security features, including firewall protection

    and parental controls.

  • Reliable customer service and regular firmware updates for enhanced functionality and security.


GigaSpire Blast Specifications

  • Intelligent, high-performance system offers the latest 802.11ax ‘Wi-Fi 6’ technology.

  • 2.4 GHz and 5 GHz, simultaneous dual-band

  • 5 GHz 802.11ax (Wi-Fi 6) certified, 802.11a/n/ac compatible

  • 6x6 streams (2x2 @ 2.4 GHz and 4x4 @ 5 GHz)

  • 2.4 GHz 802.11ax (Wi-Fi 6) certified, 802.11b/g/ac compatible

  • 2.5 Gigabit Ethernet (GE) WAN interface:

  • Multi-rate 100/1000/2500 BASE-T Ethernet, auto-negotiating Gigabit Ethernet (GE) LAN interfaces:

  • Four (4) ports of multi-rate 10/100/1000 BASE-T Ethernet, auto-negotiating for residential IPTV and data services

  • Wi-Fi Alliance Certified 802.11ax (Wi-Fi 6)

Internet Support

Find answers to common questions in the self-service menus below.

Need more assistance?

Technical Help

Unplug your router, wait 30 seconds, and then plug it back into the wall. Wait five minutes for the router to reboot. Verify the “Service” and “Wi-Fi” LED indicators are green, then reconnect your computer or device. 

Encrypt your network

To encrypt your network, simply update your router settings to either WPA3 Personal or WPA2 Personal. Change your router’s default settings. Change the default administrative username, password, and network name to something unique.

Router Updates

Keep your router up to date. Turn off “remote management,” Wi-Fi Protected Setup (WPS), and Universal Plug and Play (UPnP) features.

Frequently Asked Questions

Expanding the fiber network

Crews are constructing the passings network throughout the City of Holland. The passings network consists of the fiber lines that go past every home, making fiber connectivity available to everyone in the City of Holland. Some of the fiber will be underground and some will be overhead. 

Just as a water main goes past every home to provide access to water, a fiber optic passing goes past every home to provide access to data. As the passing network is built, neighborhood by neighborhood – fiberhood by fiberhood – service will roll out as it becomes available. The first fiberhoods will be ready to go online by early summer. 

Diagram shows what fiber passing and fiber drop mean. A row of houses on a street with an orange line going down the road passed the houses. this is the fiber passing. Purple arrows point up from the orange line and connect to the houses, representing the fiber drops.
Fiber passing - goes passed the home. Fiber drop - goes to the home.
Download our construction information brochure in English or Spanish.

Signing up for internet service

Holland BPW is rolling out Fiber Internet services as the network gets built. Services will be available as fiberhoods come online, and we will let you know when our services will be available at your location. 

Customers can sign up for service by filling out the Interest Form and checking the boxes at the end that say:  

  • Yes! I want to sign up for Holland BPW Fiber Internet service. Use this form as my initial application when services are ready in my area.  
  • I agree with the Terms and Conditions

This means that when your fiberhood is ready, we will contact you to schedule your installation.

Questions about the services

No, there is no data cap. Whether you sign up for 2 Gbps or 10 Gbps service, there is no data cap on your BPW Fiber Internet service. 


Holland BPW utlizes high-quality, modern equipment to keep up with your needs today and in the future.

GigaSpire Blast

two rectangular boxes, one white and one black

With the latest Wi-Fi chipset GigaSpire BLAST u6 delivers superior throughput and complete coverage to every part of your home.

Included with the monthly service cost.

Mesh Extender

a short gray rectangular box

GigaSpire MeshBlast u6me compliments the GigaSpire Blast u6 by extending Wi-Fi 6 coverage.

Available as add-on for an additional cost.

A hand holding cell phone shows the dashboard of the Holland BPW Fiber App.
apple app store icon
Google Play Icon

Available on the Apple App Store and Google Play.

fiber displayed in the color orange

Download the BPW Fiber App Today!

With the BPW Fiber app, you have an instant snapshot of your home or small business Wi-Fi network.

Here’s what you can do with the BPW Fiber app!

  • Reset your Wi-Fi password and SSID name.

  • Run bandwidth tests to monitor network performance for speeds up to 2.0 Gbps.

  • View and assign connected devices to profiles, places and/or priority networks.

  • Create guest, work-from-home or custom wireless networks.

  • Add new devices to the network quickly and easy.