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What our customers think

2023 Customer Survey Results

Earlier this year, Frost Center for Data and Research at Hope College conducted our annual customer satisfaction survey to measure Holland BPW's customer experiences and satisfaction with our utility services. 

THANK YOU for spending time to complete the survey questions. Here are the results of what we learned from the survey. We are committed to continuous improvement and truly appreciate the feedback we received. Overall, we are proud and humbled that our customers continue to report that they are highly satisfied with our services. 

Overall Satisfaction

Customers told us that they are overall highly satisfied with Holland BPW. Ratings for 2023 were higher than in the previous year.

yellow bar graph shows consistent overall satisfaction by residential customers from 2018-2023.

Residential Customers

92% of residential customers gave Holland BPW a rating of 7 or above on a scale of 1-10.
yellow bar graph shows that overall satisfaction by business customers is consistently 95% or higher.

Business Overall Satisfaction

95% of business customers gave Holland BPW a rating of 7 or above on a scale of 1-10.

Electric Rates

Did you know that we offer some of the lowest rates in Michigan? In fact, in some situations, we are more than 40% lower than other electric providers. Below are some rate comparisons using published data from the Michigan Public Service Commission and HBPW comparable rates for April 2023.

Compare Our Residential Rates!

 
Cost per kWh when
500 kWh are used
in 1 month
How much LOWER
are Holland BPW's rates?
Holland BPW
$0.11 / kWh
 
Consumers Energy (CE)
$0.18 / kWh
41% lower!
DTE
$0.20 / kWh
45% lower!
Average investor-owned electric company
$0.18 / kWh
40% lower!
Rates are rounded to the nearest penny. % difference based on 4 decimal places.

Payment Assistance

Our community has a number of valuable resources that might be able to help with utility bill payment assistance. If you are concerned about paying your utility bill, call us. We may be able to connect you with helpful resources.

Call: 616-355-1500

Email: customerservice@hollandbpw.com

Community Agencies

Several community agencies may have payment assistance available. Contact them directly for information.

Say goodbye to credit card convenience fees

We have exciting news! Starting soon, we will no longer charge credit card and convenience fees. Not only will this save you money, but it will also create new, convenient ways to pay for your utility bill. These improvements to our account services are possible because we are partnering with a new payment processor.

Once the new payment processing system is fully implemented, there will no longer be a $2.25 convenience fee. You will need to enter card information in the MyHBPW portal the first time you use the new system. 

Customers who currently have automatic payments in place will receive written instructions about when and how to set up automatic payments.