2023 Customer Survey Results
Earlier this year, Frost Center for Data and Research at Hope College conducted our annual customer satisfaction survey to measure Holland BPW's customer experiences and satisfaction with our utility services.
THANK YOU for spending time to complete the survey questions. Here are the results of what we learned from the survey. We are committed to continuous improvement and truly appreciate the feedback we received. Overall, we are proud and humbled that our customers continue to report that they are highly satisfied with our services.
Customers told us that they are overall highly satisfied with Holland BPW. Ratings for 2023 were higher than in the previous year.
Business Overall Satisfaction
95% of business customers gave Holland BPW a rating of 7 or above on a scale of 1-10.
Did you know that we offer some of the lowest rates in Michigan? In fact, in some situations, we are more than 40% lower than other electric providers. Below are some rate comparisons using published data from the Michigan Public Service Commission and HBPW comparable rates for April 2023.
Compare Our Residential Rates!
500 kWh are used
in 1 month
are Holland BPW's rates?
Our community has a number of valuable resources that might be able to help with utility bill payment assistance. If you are concerned about paying your utility bill, call us. We may be able to connect you with helpful resources.
Several community agencies may have payment assistance available. Contact them directly for information.
- Ottawa County Community Action Agency, 616-393-4433
- Michigan 211
- Michigan Department of Health & Human Services (MDHHS)
- Community Access Line of the Lakeshore - (Dial 2-1-1) or 877-211-5253
- Allegan County Resource Development - 269-673-5472
- Good Samaritan - 616-392-7159
- Ottawa County DHHS - 616-394-7200
- Salvation Army - 616-392-4461
Say goodbye to credit card convenience fees
We have exciting news! Starting soon, we will no longer charge credit card and convenience fees. Not only will this save you money, but it will also create new, convenient ways to pay for your utility bill. These improvements to our account services are possible because we are partnering with a new payment processor.
Once the new payment processing system is fully implemented, there will no longer be a $2.25 convenience fee. You will need to enter card information in the MyHBPW portal the first time you use the new system.
Customers who currently have automatic payments in place will receive written instructions about when and how to set up automatic payments.