Do you have a question about your utility bill? Need to pay your bill? Our customer service representatives are available at the HBPW Customer Service Center located on Hastings customerserviceAve., Monday through Friday from 7:30 a.m. to 5 p.m.

Contact Customer Service:

To contact customer service by phone or fax, call 616.355.1500. You may also email customer service at This email address is being protected from spambots. You need JavaScript enabled to view it..

*If emailing, you can expect a response within two business days of your submission. Please note that email is not for emergency use and is only monitored during normal business hours.

To contact other HBPW departments, see the information below.

Career Opportunities/Resumes
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616.355.1571

Business Products and Services/Economic Development
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616.355.1661

Media Relations/News Media
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616.355.1576

Conservation Programs
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616.355.1577

  Electrical Engineering
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616.355.1614

Water/Sewer Engineering
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616.355.1564

Water/Sewer Questions and Maintenance
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616.355.1643