Payment Options

Customers can payments and handle business with Holland Board of Public Works online and over the phone.

• Pay Online with a debit or credit card: Online bill pay service is available 24/7 through MyHBPW. https://myportal.hollandbpw.com
  Pay by phone with a debit or credit card: 866.938.2119
  
• Sign up for direct payment. You can have your monthly bill automatically deducted from your checking or savings account. Direct Payment Enrollment Form
• Mail a check - Make checks payable to:
  Holland Board of Public Works
  625 Hastings Ave.
  Holland, MI 49423
  (Please include your full account number and phone number.)
• 24 Hour Dropbox - located at 625 Hastings Ave., Holland, MI 49423

Start or Stop Service

Request to start or stop utility services online. 

Start or Stop Utility Services Form

All Other Inquiries

For all other inquiries and topics, please 

• Call: 616-355-1500 

• Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Do you have concerns about your ability to pay your utility bill?

Talk to Us

If you are concerned about paying your utility bill, call us now. Don't wait. Our customer service representatives may be able work out a payment plan and/or connect you with resources to help.

616-355-1500 or This email address is being protected from spambots. You need JavaScript enabled to view it.

Holland Board of Public Works understands that the COVID-19 situation has made a financial impact on our community. Some customers may need special consideration to stay current with utility bill charges. We are here for you. If you have concerns about paying your utility bill, we encourage you to reach out to us as soon as possible.

Resources

Resources that may offer utility bill assistance are listed below. Low income assistance is available for residential customers who qualify.

CERA

Emergency Rental/Utility Assistance Program Launches in Michigan

The COVID Emergency Rental Assistance (CERA) is a new program providing rent and utility assistance to households experiencing financial hardships due to COVID-19. The Michigan State Housing Development Authority (MSHDA), who is administering this program, began accepting applications on March 15, 2021.

CERA provides up to 12 months of past-due rental assistance, three months of which may be used for future rent. Included in the program is assistance for past-due residential utility services when they are tenant supplied, including electricity, home heating (with any type of fuel), water, sewer, and also garbage services if garbage services are billed along with another utility. CERA funds may be used towards future utility bills. Applicants may also have access to a $300 internet stipend if qualified.

The CERA program is available through the Coronavirus Response and Relief Supplemental Appropriations Act of 2021, which provided the state of Michigan nearly $285 million in funding.

Those eligible to apply include tenants whose 2020 household income did not exceed 80% of the area’s median income and meet the following conditions:

• Households where at least one individual has qualified for unemployment benefits or has experienced a reduction in household income;
• Households where at least one individual has incurred significant costs or has experienced financial hardship due directly or indirectly to the coronavirus outbreak; and
• Households with at least one member who can demonstrate a risk of experiencing homelessness or housing instability evidenced by a past due utility or rent notice.

To learn more about the COVID Emergency Rental Assistance program, the qualifications, and the application process, visit the CERA program’s website at www.michigan.gov/cera.

Customers are encouraged to take advantage of this program to stay current with their utility bills and avoid getting too far behind on payments. Customers struggling with their bills can also log onto mi211.org or call 2-1-1 for additional funding resources.

Michigan 211

Michigan 2-1-1 is an easy way to connect with help of all kinds, right in your community. Need help with food, housing, or paying bills? Need support in a family crisis or community disaster? We’re here for you. Any time. All the time. Just call, text, or search online and we’ll get you connected.

• https://www.mi211.org/

 Michigan Department of Health & Human Services (MDHHS)

MDHHS is a good resource for utility assistance.  The State Emergency Relief (SER) Program provides immediate help to individuals and families facing conditions of extreme hardship or for emergencies that threaten health and safety.

• Learn more
• Contact Information

Holland BPW  

When you use less electricity and water, your bill goes down, too – good news for any household budget! Through our Energy Smart Program, we help you use less, save more, and ensure a more sustainable future for our community, our state and our world. 

You can qualify for a money-back rebate when you select qualified high-efficiency products. So, in addition to saving on your electric bills, you'll save on your purchase, too!

• Learn More
• Apply

Financial Relief Resources for Businesses

Holland Board of Public Works understands that the COVID-19 situation has made a financial impact on our local business community. To help you navigate resources that might be beneficial to your business, we've compiled this list. 

Lakeshore Advantage maintains an up-to-date list of business resources related to COVID-19.

• Learn more

US Small Business Administration - Coronavirus (COVID-19): Small Business Guidance & Loan Resources

• Learn more
• Compare PPP and EIDL Programs 

Michigan Small Business Restart Program

In response to the economic impact of COVID-19, the State of Michigan has allocated $100 million of CARES Act funding to implement the Michigan Small Business Restart Program to support the needs of Michigan Businesses directly impacted by COVID-19. The application for businesses to apply for funding will open on July 15, 2020.

• Learn more

Small Business Paycheck Protection Program (PPP)

The Pay Check Protection Program (PPP) for Michigan is now live. Limited funding is available. We suggest that you apply as soon as possible. These are forgivable loans for small business customers. This funding may be used to pay utility bills and rent.

• Learn more
• Apply

Economic Injury Disaster Loan Program (EIDL)

The SBA provides low-interest disaster loans to help businesses and homeowners recover from declared disasters. This funding may be used to pay utility bills and rent.

• Learn More
• Apply

Holland BPW  

Managing energy use is a strategy that your business can use to reduce costs to help get through this unprecedented time. Holland Board of Public Works offers resources and initiatives to help you use less electricity, stay ahead of the cost curve and ensure a more sustainable business future for our community, our state and our world.

Energy Smart Program - As a business customer, you can apply for technical assistance and financial incentives to help ease the costs and challenges of energy efficiency improvement programs that you may want to undertake.

• Learn More
• Apply

Broadband Announcements

MiHollandFreeWiFi

On March 17, 2020, the City of Holland and Holland Board of Public Works collaborated to launch MiHollandFreeWiFi. In the Civic Center's north parking lot, you can connect to Holland BPW's fiber internet while in your car for free between the hours of 6am - 11pm each day.

Keep Americans Connected

On April 7, 2020, Holland Board of Public Works signed the FCC Keep Americans Connected Pledge.

In response to the COVID-19 pandemic, and the challenges that many Americans will face in the coming months, FCC Chairman Ajit Pai recently announced the Keep Americans Connected Initiative. In order to ensure that Americans do not lose their broadband or telephone connectivity as a result of these exceptional circumstances, he specifically asked broadband and telephone service providers, and trade associations, to take the Keep Americans Connected Pledge. 

The Keep Americans Connected Pledge reads as follows:

Given the coronavirus pandemic and its impact on American society, Holland Board of Public Works pledges for the next 60 days to:

• not terminate service to any residential or small business customers because of their inability to pay their bills due to the disruptions caused by the coronavirus pandemic;
• waive any late fees that any residential or small business customers incur because of their economic circumstances related to the coronavirus pandemic;
• and open its Wi-Fi hotspots to any American who needs them.

Learn more at: https://www.fcc.gov/keep-americans-connected

Board Meeting Update

Board Meetings

Board meetings have resumed to being in person at the Service Center board room, unless otherwise noted. 625 Hastings Ave., Holland, MI 49423.

What about our water?

EPA recommends that Americans continue to use and drink tap water as usual. The World Health Organization (WHO) has stated that the, “presence of the COVID-19 virus has not been detected in drinking-water supplies and based on current evidence the risk to water supplies is low.” Additionally, according to the CDC, COVID-19 is mainly thought to spread between people who are in close contact with one another.  Further, EPA’s drinking water regulations require treatment at public water systems, like Holland BPW's Water Treatment Plant, to remove or kill pathogens, including viruses.

Handwashing

EPA recommends that Americans continue to use and drink tap water as usual. According to the CDC, washing your hands often with soap and water for at least 20 seconds helps prevent the spread of COVID-19. Hand Washing is one of the most important measures than can be used to prevent COVID-19.

What about wastewater?

WHO has indicated that “there is no evidence to date that COVID-19 virus has been transmitted via sewerage systems, with or without wastewater treatment.” Wastewater treatment plants treat viruses and other pathogens. COVID-19 is a type of virus that is particularly susceptible to disinfection. Standard treatment and disinfectant processes at wastewater treatment plants are expected to be effective.

HBPW COVID-19 Preparedness and Response Plan

pdf HBPW COVID-19 Preparedness and Response Plan (186 KB)  

Essential Supplier List

Essential Suppliers: get your essential supplier letter from Holland Board of Public Works [here].