Location: Holland BPW Service Center

Status: Full Time

Annual Salary: $49,400 - $60,900

Reports to:  Customer Solutions Senior Manager                                                                                                                                  

Job Summary:  This position oversees and coordinates educational programming and visitor experiences for Holland Board of Public Works (HBPW) facilities in accordance with the strategic objectives of the organization.

Essential Duties

  • Educate and promote HBPW’s mission, vision and community value to visitors at HBPW facilities, including the Holland Energy Park (HEP) visitor center.
  • Provide general oversight of HBPW educational sites/facilities, including coordination of volunteers, scheduling of tours, curating exhibits, and leading events.
  • Work with the Communication Specialist and the HBPW management team to develop and market HBPW educational and visitor opportunities to target audiences.
  • Interface with the educational community to connect HBPW educational opportunities with curriculum goals and assist in long-term industry recruitment efforts.
  • Work with internal and external resources to assure that all HBPW educational exhibits are properly maintained and operational to provide an exceptional visitor experience.
  • Maintain a safe environment by following HBPW standards and policies and communicating them to volunteers and visitors.
  • Create, write, and coordinate postings on HEP social media accounts supporting the HBPW vision, and serve as backup to the Communication Specialist for HBPW accounts.
  • Recruit, coordinate, train, schedule, and evaluate volunteers to achieve educational goals and vision.
  • Develop and recommend new programming to further promote the HBPW to the public.
  • Build and maintain positive working relationships with co-workers, other employees and the public using principles of good customer service.
  • Perform other duties as assigned.

Essential Qualifications

  • Bachelor’s Degree in education, history, marketing, business or relevant field.
  • At least two years of instruction or presentation experience.
  • Ability to react positively in a fast paced customer facing environment and make good decisions under pressure.
  • Ability to take direction well and work independently.
  • Strong interpersonal and communication skills with the ability to communicate in a positive and effective manner with children (ages 9-17), adults, large groups, volunteers, and all levels of HBPW personnel.
  • Motivated, creative, organized, self-directed and service minded.
  • Computer skills necessary to effectively utilize word processing, database, and spreadsheet software applications – including Microsoft Office suite of products.

Preferred Qualifications

  • Technology or science background.
  • Two or more years of supervisory or volunteer coordination experience.
  • Prior experience working with children and families, or in retail operations. Prior experience working in a museum or gallery setting.
  • Effective workplace skills as demonstrated through WorkKeys assessments (Workplace Documents – 5, Applied Math – 5, Graphic Literacy – 5).

Physical Requirements & Working Conditions

  • Work is typically performed in an inside environment.
  • Ability to perform all essential duties.
  • Ability to climb, bend, stoop and reach.
  • Ability to walk and/or stand for long periods.
  • Ability to push, pull or lift at least 25 pounds.
  • Ability to communicate verbally.
  • Ability to read and write various forms of material and recognize symbols and colors.

This job description is intended to describe the general nature and level of work being performed by a person assigned to this position.  It is not to be construed as an exhaustive list of all job duties assigned to or required of this position.