Customer Communications Specialist

This position is responsible for the design and development of utility marketing plans, promotional and educational materials and events to effectively present HBPW programs and services to the community.

Essential duties include: develop professional print and electronic brochures, reports, flyers, bill inserts, advertising, displays, news releases, presentations, community outreach events; manage the Holland BPW web sites and social media content; promote and participate in the planning of community outreach events; meet with internal customers to identify communication needs and designs marketing and communication programs responsive to those needs; evaluate the effectiveness of communication materials and develop customer program marketing communication plans, timelines and tasks; write and proofread copy for communication materials and coordinate necessary photographic and video graphic resources; maintain HBPW graphic standards.

The ideal canidate will have a bachelor’s degree in Communications, Public Relations, Marketing, Business or related field; or equivalent education and experience; graphic design and event management experience; interpersonal skills necessary to represent and act as an official spokesperson for the organization; knowledge of print, broadcast and web production; working knowledge of desktop publishing software, word processing, database, and spreadsheet software along with Microsoft Office products; proficient in Adobe InDesign, Photoshop and Illustrator; knowledge of CMS website management (Joomla, WordPress); effective oral and written communication skills; excellent writing and proofreading skills; ability to remain confidential when needed and to handle sensitive information; ability to frequently handle situations requiring attention to detail and deal with the concerns of citizens.

Full-time Position


Mechanical Maintenance

This position is responsible for performing a variety of skilled maintenance functions to maintain the efficient operation of an electric generating facility. The Maintenance Mechanic may work alone as a Journeyman Mechanic without direct supervision or may supervise apprentice level mechanics and helpers in a team work scope.

Essential duties include: use mechanical procedures and analytical reasoning to disassemble, inspect, repair and reassemble all types of electric generation accessory equipment for high pressure steam boilers, heat recovery steam generators (HRSGs), steam and combustion turbine generators, diesel engines, cooling towers, air compressors, centrifugal pumps, and water treatment and pollution control equipment; analyze and troubleshoot equipment malfunctions and determines and recommends repair methods and solutions; perform preventative maintenance activities, equipment inspections and recommends future repairs; direct and instruct apprentice mechanics and helpers; assist in maintaining all corrective and preventative maintenance records using INFOR; assist in the preparation of Lock out Tag out (LOTO) procedures and acts as a work leader to ensure the safe isolation of equipment before maintenance activities begin; perform basic electrical tasks on low voltage equipment (240V and below).

The ideal candidate will have a high school diploma or equivalent (Associates degree in technical field preferred); at least four years’ experience in mechanical maintenance or Journeyman status as an industrial mechanic; ability to understand and read prints, manufacturers drawings, procedures, process and instrumentation diagrams (P&IDs) and specifications; skill in welding procedures and techniques and working knowledge in the machining of metals; skill in aligning rotating equipment; skill in rigging and lifting of heavy equipment with cranes, hoists, chain falls, etc.; valid Michigan's driver's license.

Full-time Position


Industrial Electrician

This position is responsible for maintenance work in the Operations Department that services the Water Treatment Plant and the Wastewater Treatment Plant; as well as the Water / Wastewater collection and distribution systems. This position works at several locations within the HBPW as well as others throughout the distribution and collection systems.

Essential duties include: assist in programming and trouble shooting of software and hardware components of programmable logic controllers (PLC’s) and SCADA systems; assist in developing specifications for new instrumentation and control systems; perform calibration, testing and installation of instrumentation and control systems; perform electrical and/or other maintenance projects as directed; perform general and preventative maintenance functions; occasionally lead other employees on specific projects; and interpret oral and written instructions, service manuals and related technical data.

The ideal candidate will have an Associate’s degree in electronics, or related field; or equivalent education and experience including trade school or certificate; at least two years’ experience in electrical/electronic maintenance field; at least two years’ experience in troubleshooting, calibration and repair of electronic, hydraulic and pneumatic instrumentation equipment; strong working knowledge of electrical systems and concepts; ability to read and understand schematics, blueprints and technical manuals. Ability to read, understand and interpret software control logic; and a valid Michigan driver’s license.

Full-time Position


Plant Operator - Water Treatment Plant

This position is responsible for the monitoring and control of pumps, filters, chemical feeders, and other relative equipment to produce and maintain quality and sufficient quantity of potable water.

Essential duties include; operate and control pumping equipment to maintain sufficient quantities of water throughout the distribution system for consumption and fire protection; monitor filters and backwashes; collect samples and perform laboratory analysis for regulatory compliance and process control; operate chemical feed systems and adjusts feed rates; maintain daily reports and operational logs based on meter readings and facility checks; monitor process performance and trends and makes adjustments to controls and equipment as necessary to achieve optimal performance; check all operating equipment and pumps for proper performance; monitor plant performance as required by federal, state, and local permits, laws, regulations, ordinances, and policies.

The ideal candidate will have a High School diploma or equivalent; knowledge/experience with mechanical equipment and pump operations; basic computer skills; ability to make minor operating repairs; ability to recognize faulty conditions and take corrective actions, and a valid Michigan Driver's License.

Certification Requirements

State of Michigan F-4 license or the ability to obtain within 1 year of placement into this position.
State of Michigan F-3 license or the ability to obtain within 3 years of placement into this position.

Full-time Position


Part-time Billing & Payroll Specialist

This part-time position is responsible for coordinating and processing utility billing and related customer service activities for all HBPW products and services. This position will also provide backup support for processing complex (union) payrolls.

Essential duties for Utility Billing include: maintain daily billing and service order processing and related activities on the Northstar Utilities Solutions system; manage direct payment and budget billing programs (including program enrollments, removals and payment verifications); verify meter data management (MDM) information and new meter installations within NorthStar; update related documentation and report problems; reconcile and post daily cash receipts; process overpayment refunds.

Essential duties for Payroll include: provide assistance on time card and payroll issues; administer the process of payroll, pro-rated benefits and pro-rated payments, retro pay, variable pay, retirement, termination pay, etc.; ensure company policies, procedures and labor agreements are adhered to relating payroll processing, employee data changes, hires and terminations.

The ideal candidate will have an Associate's degree in Accounting or related field, or equivalent education and experience in utility billing and complex union payroll; at least one year of experience in computerized utility (or related billing) and payroll systems; experience with word processing, database and spreadsheet software applications.  Preferred qualifications inclue experience with utility billing software (Northstar) and payroll software (Kronos).

Part-time Position


General Accountant

This position is responsible for performing basic and specialized accounting procedures in coordination with other accounting functions with the department. Essential duties include: prepare HBPW’s annual budget including all related documents and statements; provide managers with information to assist in the budgeting process; produce final budget documents for presentation to the Board; assist in preparation of monthly financial statements; prepare various operational analyses and reconciliations on various business segments; analyze intercompany accounts/transactions and prepare related adjusting/clearing entries; maintain fixed asset subsidiary system; reconcile bank statements; provide leadership and backup for Accounts Payable, Billing and Payroll staff.

Essential Qualifications: Bachelor's degree in Accounting, or equivalent education and experience, with at least two year's experience in Accounting. 

Preferred Qualifications: Working knowledge of government accounting principles; experience with Microsoft Dynamics SL, Multiview, Kronos, and/or Northstar; experience with electric or water utility billing and customer information systems.

Full-time Position



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